Objectives
Steps
In App4Legal, you can define a target time duration for different Matter workflow statuses.
Anchor enable sla enable sla
To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
In the System Values tab, you have to set the default value of "Allow feature "SLA Management" " to Yes and click on Save.
Anchor configure sla configure sla
To manage the matters SLAs, head to the "Matters" section → SLA Management.
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- SLA name: specify the SLA name
- Workflow: select the workflow you want to apply to this SLA.
- Target time: specify the target time such as in weeks, days, or hours.
- Practice Area: you can enable this SLA to all practice areas or customized ones.
- Starting Status to start counting the time
- Status when you want to stop counting.
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To view the SLA elapsed time for a specific Matter, head to the matter/case page, and click "Show SLA elapsed time" from the Actions button on the top right:
For more information about App4Legal, kindly reach out to us at help@app4legal.com.
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