In App4Legal, you can define a target time duration for different Matter workflow statuses.
To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
In the System Values tab, you have to set the default value of "Allow feature "SLA Management" " to Yes and click on Save.
To manage the matters SLAs, head to the "Matters" section → SLA Management.
You can add, edit or delete SLAs.
Once adding a new SLA, you have some mandatory fields:
You can also specify the workflow status for the pause counting time, Specify the matter's priority, and customize this SLA to particular clients if needed.
In the Email Notification for breached SLAs section, you can specify the user that will get notified once the SLA is breached.
To view the SLA elapsed time for a specific Matter, head to the matter/case page, and click "Show SLA elapsed time" from the Actions button on the top right:
For more information about App4Legal, kindly reach out to us at help@app4legal.com.
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