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To enable this feature, you have to go to System Settings and select Setup & Configuration from System Preferences.
In the Contract/Document Default values tab, you have to set the default value of "Allow feature "SLA Management" " to Yes and click on Save.
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To view the SLA elapsed time for a specific contract/document, head to the contract/document and click "Show SLA elapsed time" from the three dots.
This will show you all the cycles done at the level of this particular contract, with all the details, what was the target, the elapsed time, and if Met the target or was Breached.
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