Page tree



Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

  •  

    How to access it

    The link to the Client Portal interface should be provided by the administrator. The login and password is provided by your administrator as well unless there is a connection with the Active Directory, hence Clients will use the same password of the internal mailing system.

...

Topofpage
NameBack to Top

  •  

    Add a Ticket

    The Client Portal interface gives a number of predefined Request Types that are configured by your Administrator and designed by the legal team. Clients are allowed to access a Request Type and submit a Request to the legal team after filling in the fields of the form.

...

Topofpage
NameBack to Top

  •  

    Manage Tickets

A Client is allowed to track the Tickets that are created by him/her using the "Tickets" or created by others.

...

Topofpage
NameBack to Top

  •  

    Actions in a Ticket

On the top of the Ticket, there are available actions. These actions are configured by the administrator depending on the business needs. Hence the actions may or may not appear depending on the administrator.

...

Topofpage
NameBack to Top

  •  

    Client Additional Actions

From the top right of the screen, there is a drop-down list with actions for the Client profile:

...